Toward a Human Systems Integration approach to the design and operation of a remote and virtual air traffic control center
Year: 2023
Editor: Kevin Otto, Boris Eisenbart, Claudia Eckert, Benoit Eynard, Dieter Krause, Josef Oehmen, Nadège Troussier
Author: Disdier, Alexandre (1,2,3); Masson, Dimitri (2); Brethomé, Thomas (3); Jankovic, Marija (1); Boy, Guy-André (1,2)
Series: ICED
Institution: 1: Université Paris-Saclay, CentraleSupélec, Laboratoire Génie Industriel, 91190 Gif-sur-Yvette, France; 2: Univ. Bordeaux, ESTIA INSTITUTE OF TECHNOLOGY, F-64210 Bidart, France; 3: CS Group, 22 Av. Galilée, 92350 Le Plessis-Robinson, France
Section: Design Methods
Page(s): 3561-3570
DOI number: https://doi.org/10.1017/pds.2023.357
ISBN: -
ISSN: -
Abstract
Remote and virtual centers have been studied for the past twenty years as an alternative to the traditional air traffic control tower environment. Designing such complex sociotechnical systems requires a systems engineering approach that appropriately integrates the human element as well as the technological and organizational components. In this paper, we identify the challenges of implementing this human-systems integration in the design of complex systems. We present the feedback we obtained from a series of semi-structured interviews with people involved in the development of military air traffic solutions. The participants' responses helped us establish methodological guidelines for designing and building a disruptive remote and virtual air traffic control center. We discuss how virtualized human-in-the-loop simulations in particular should help designers analyze user activity and be more flexible in system acquisition.
Keywords: Human Systems Integration, User centred design, Remote tower operations, Simulation, Participatory design